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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Hair Care and Maintenance

Please e-mail us at for a copy of our Hair Extensions Care Guide. 

Hair Processing

We only source 100% virgin Indian human hair for our darker shades of hair or Russian human hair for our lighter shades of hair. Virgin human hair is cut directly from a single donor’s hair in a ponytail, which goes through further processing to produce our hair extensions. The hair is collected and bought from places such as temples in India and brought to our factory in Shandong, China for further processing. No chemicals are used in processing our hair. Only steam is used to produce the curl patterns available. The hair undergoes a series of quality checks before the hair arrives to you.  

If you would like to test the quality of our hair, please see our samples here. We make every special effort to verify that you receive the best hair extensions. As our handmade extensions are custom made, we advise all our customers to confirm the hair colour, hair pattern and that the hair strands are not falling excessively before removing the elastic bands around the hair bundle, when your order has arrived. If you do unfortunately experience some of these faults mentioned, please contact 

Hair/Colour Match Service

We have over 30 colours for you to choose from. If you are undecided about the colour to choose, please contact us here and our highly skilled team will be in contact with you.

Good question! We have made a quiz that should help to match you the right extensions, based on your hair type and lifestyle However, if you do need further assistance, contact us here.

Please e-mail us a photo of your hair of interest, and we will aim to reply to you within 24 hours. 


As all our hair extensions are handmade at our factory, the extensions can take anywhere from 5 to 10 days to make. Although we try our best to get your order to you sooner, processing depends largely on the volume of orders – busier periods could take around 10 days. 

However, for our hair bundles (wefts), wigs, closures and frontals, they are usually shipped within 1-2 days of placing your order. 

Shipping generally takes 3- 5 business days. 

Tracking information should be made available to you within a day or some days, depending on your type of order. 

You should automatically receive a shipment notification from when we fulfil your order. Please double check in your junk mail. If you are not able to find it, please e-mail 

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